Frequently Asked Questions

Q: Do you accept walk-in appointments?

A: We do not. Sorry!

Q: What is the best way to schedule an appointment with my stylist?

A: Book directly with your stylist either through the scheduling calendar on our website or use their preferred contact method. Each stylist’s preferred contact information can be found on our website on the “Stylists” page or by clicking here.

Q: What else do I need to know before my appointment?

A: Be sure to check your email or phone before your appointment for further instructions about your appointment.

Q: How do I cancel my appointment?

A: If for whatever reason you need to cancel your appointment, please contact your stylist directly using their preferred method of contact. If you lost their information, you can find it by clicking here.

Q: Can I buy products without visiting the salon?

A: Yes! You can buy products and have it shipped to you between your hair appointments at our online store. By shopping directly with us, you are supporting our small local salon so we can continue to serve you well.

Q: What are your COVID-19 protocols/policies?

A: Please reschedule your appointment if you are showing symptoms or if you were exposed to COVID-19 recently. For more about our current COVID-19 policies, please see our other blog post, “Healthy Entrance Requirements”.

Thank you for being a loyal supporter and customer of The Banyan Tree!